Case Study

When Life Gave Us White Oak Delays, Sonus Made Eucalyptus Lemonade in Canada

At Sonus, we have been working on innovative sound solutions for years, and we take great pride in being included in incredible spaces. One such project that we were involved in was with Dundas Matheson in British Columbia, Canada, in January 2022. We were tasked with handling the sound attenuation for the new office of a company that constructs multi-family buildings from the ground up. This was a unique project because contractors, developers, and interior designers took the time to strategize how to handle the noise problem before finishing construction, which is surprisingly rare.

We always strive to provide the best solutions for our client's needs and this project was no exception. However, as with any project, there were some challenges that we had to overcome. One of the main challenges was the delay in lead times for the white oak veneer finish that the interior designer had picked for our Loda wood acoustic hanging baffles. This was a setback that we didn't expect, but we knew we had to find a solution quickly.

Fortunately, our customer success team member, Daniel, researched, collaborated with our veneer supplier, and quickly came up with an alternate material suggestion — Eucalyptus. This selection not only solved the problem but also gave the interior designer another option that they loved, had never used and never considered. It's this kind of flexibility and creative thinking that sets us apart from our competitors. We're always willing to go the extra mile to ensure our clients are satisfied. Thanks to Daniel’s problem-solving, only a few hours were lost, not weeks.

Another challenge we could have ignored but chose to take on was how to provide both lighting and sound attenuation without breaking the client's budget. We suggested adding our LED ceiling hanging clouds and hanging baffles, which not only covered the lighting needs but also provided excellent sound attenuation. The client loved the idea and we were able to save them some money in the process — combining lighting with acoustics saved nearly 50% of the lighting budget! This kind of value-added service is what we're known for and we're always looking for ways to help our clients get the most out of their investments.

In the end, the solution was over 390 square feet of acoustic lighting products costing a little over $18,000 and we're proud to say that everyone agrees that it was worth every penny. We're always willing to go above and beyond to ensure our clients are satisfied and this project is an excellent example of our dedication to quality and service.

Recently, we received photos of the space and we are proud of the work we did. The photos showcase the incredible results of our collaboration with the client, interior designer, and contractor. Chris Forrest at Dundas Matheson would likely tell you that the client chose Sonus not only because "he's such a charming guy" which we know is true, but also because of our transparency and service. We are dedicated to providing our customers with service far beyond that of any other company in the industry.

Canada has been experiencing a growing demand for innovative solutions in the housing development industry and our work with Dundas Matheson is a testament to that. We are grateful for the opportunity to be a part of such incredible projects and to continue working with clients who value quality and service. At Sonus, we are committed to exploring new ways to improve sound quality and to providing customized solutions for each client's specific needs.

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