Quiet! Hotels strive to keep the noise level down

Quiet! Hotels strive to keep the noise level down

When you are staying at a hotel there is nothing worse than walking into a noisy, chaotic, unpleasant environment. You've likely just spent all day uncomfortable from traveling. All you want now is to relax but, boom, you can’t hear the receptionist in the lobby, the bellhop mishears your room number and when you get to your room all you can hear is the TV in the room next to you and other guests walking up and down the hall. Now, what if you knew there was another hotel nearby that was using acoustic panels and other strategies to reduce the noise, you’d probably go there next time wouldn’t you? 

At Sonus we are always looking for ways to show our customers the value of noise reduction. This article is great for demonstrating how and why noise reduction can make your business more money and improve customer experience. This article from ABC News gives a glimpse into how noise affects guest satisfaction and what hotels are doing about it.  Some of our key takeaways from this article are:

  • A TripAdvisor online poll of 1,323 tourists last weekend revealed that the largest hotel nuisance, noisy neighbors, was experienced by 31 percent of respondents on average. The majority of respondents (59.3%) found that outdoor noise, construction noise, and cleaning clatter were less irritating than disturbance from other guests or their TVs.
  • The popularity of trendy hotel bars, which become louder as the martinis and mojitos pour, is another issue facing modern hotels. The Shore Club in South Beach, Florida is notorious for its concrete halls that magnify every footfall and for the noise from its popular Skybar that prevents non-participants from sleeping.
  • Atrium bar Church Lounge at the Tribeca Grand Hotel in Manhattan, another famous hotspot, was so popular that would-be sleepers had trouble dozing off. According to Tony Fant, CEO of Grand Hospitality, the parent company of Tribeca, the hotel covered the wood floor with carpet and installed attractive yet sound-absorbing panels.
  • According to Paul Andrews, general manager of Shephard's Beach, paying to reduce noise "was a fantastic investment." "Because once you lose consumers, you don't get them back"

Acoustics and noise control are critical for companies that deal with large amounts of people or large open rooms and can make or break your business. As the budget grows tighter, construction companies tend to eliminate soundproofing. But today, hotel staff members are aware that noise is the most common cause of complaints, and that it does ultimately cost businesses money. If you happen to be an architect working on a hotel and want to know some ways to fit acoustics into your budget sign up for our “How to cut acoustics from your budget” CEU.

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